At Sun Sway Swimwear, we want your beachwear experience to be as effortless as a day by the ocean. Our transparent shipping and hassle-free returns policy ensures you can shop our collections with complete confidence.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We accept returns within 15 days of delivery for most items in new, unworn condition with original tags attached.

Eligible Items

You may return or exchange:

  • Bikini sets and separates (tops & bottoms)
  • One-piece swimsuits (all styles)
  • Tankinis and swimdresses
  • Cover-ups and beach dresses
  • Boardshorts and briefs

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear that has been worn, tried on without protective underwear, or shows signs of use
  • Items without original tags attached
  • Final sale items (clearly marked at purchase)

How to Return or Exchange

Follow these simple steps:

  1. Submit Your Request: Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Package Your Items:
    • Include all original packaging and tags
    • For hygiene protection, place swimwear in a sealed plastic bag
    • Include a copy of your order confirmation or packing slip
  3. Ship Your Return:
    • We recommend using a trackable shipping method
    • Return to: Sun Sway Swimwear Returns, 2835 Southwest 78th Street, Oklahoma City, US 73159
    • Return shipping costs are the customer’s responsibility unless the item is faulty

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sun Sway Swimwear Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Item Name: [Product Name]
– Size/Color: [Size and Color]
– Reason for Return: [Please specify]
– Preferred Resolution: [Refund/Exchange for [Product Name & Size]]

I have included all original tags and packaging with my return shipment.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive a refund for the item cost minus original shipping fees (unless return is due to our error)

Exchanges

For size or style exchanges:

  • We’ll ship your new item once we receive your return
  • If the exchange item costs more, you’ll be invoiced for the difference
  • For lower-priced exchanges, we’ll refund the difference
  • Exchanges are subject to availability in our current collections

International Returns

Customers outside the U.S.:

  • You are responsible for return shipping costs and any customs fees
  • We recommend marking the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may take additional time to appear in your account

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange a prepaid return label if needed
  • Your replacement will be shipped as soon as possible

Our returns policy reflects our commitment to quality and your satisfaction with every Sun Sway Swimwear purchase. If you have any questions about returning your beachwear, our Oklahoma-based customer service team is happy to help.