At Sun Sway Swimwear, we want you to love your beachwear as much as we love designing it. If your purchase doesn’t meet your expectations, our hassle-free returns policy ensures you can shop our collections with confidence.

Our Return Policy

We accept returns within 15 days of delivery for most items in our collection, including:

  • Bikini sets and separates (tops & bottoms)
  • One-piece swimsuits (all styles)
  • Tankinis and swimdresses
  • Cover-ups and beach dresses
  • Boardshorts and briefs

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear that has been worn, tried on without protective underwear, or shows signs of use
  • Items without original tags attached
  • Final sale items (clearly marked at purchase)

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Submit Your Request: Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Package Your Items:
    • Include all original packaging and tags
    • For hygiene protection, place swimwear in a sealed plastic bag
    • Include a copy of your order confirmation or packing slip
  3. Ship Your Return:
    • We recommend using a trackable shipping method
    • Return to: Sun Sway Swimwear Returns, 2835 Southwest 78th Street, Oklahoma City, US 73159
    • Return shipping costs are the customer’s responsibility unless the item is faulty
  4. Processing:
    • Allow 3-5 business days for processing after we receive your return
    • We’ll email you once your refund or exchange is processed

Return Request Template

Copy and paste this template into your email to expedite your return:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sun Sway Swimwear Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: [Product Name] – Size/Color: [Size and Color] – Reason for Return: [Please specify] – Preferred Resolution: [Refund/Exchange for [Product Name & Size]] I have included all original tags and packaging with my return shipment. Thank you, [Your Full Name] [Your Email Address] [Your Shipping Address]

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive a refund for the item cost minus original shipping fees (unless return is due to our error)

Exchanges

For size or style exchanges:

  • We’ll ship your new item once we receive your return
  • If the exchange item costs more, you’ll be invoiced for the difference
  • For lower-priced exchanges, we’ll refund the difference
  • Exchanges are subject to availability in our current collections

International Returns

Customers outside the U.S.:

  • You are responsible for return shipping costs and any customs fees
  • We recommend marking the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may take additional time to appear in your account

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange a prepaid return label if needed
  • Your replacement will be shipped as soon as possible

Our returns policy reflects our commitment to quality and your satisfaction with every Sun Sway Swimwear purchase. If you have any questions about returning your beachwear, our Oklahoma-based customer service team is happy to help.